Australians have low trust in artificial intelligence and want it to be better regulated

2 Dec 2020

This article was originally published on Momentum

Every day we are likely to interact with some form of artificial intelligence (AI). It works behind the scenes in everything from social media and traffic navigation apps to product recommendations and virtual assistants.

AI systems can perform tasks or make predictions, recommendations or decisions that would usually require human intelligence. Their objectives are set by humans but the systems act without explicit instructions.

As AI plays a greater role in our lives both at work and at home, questions arise. How willing are we to trust AI systems? And what are our expectations for how AI should be deployed and managed?

To find out, we surveyed a nationally representative sample of more than 2,500 Australians in June and July 2020. Our report, produced with KPMG and led by Professor Nicole Gillespie, shows Australians on the whole don’t know a lot about how AI is used, have little trust in AI systems, and believe it should be carefully regulated.

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